California Privacy Notice

Effective and last updated: October 1, 2026

This California Privacy Notice supplements our Privacy Policy and applies to California residents under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (together, the "CCPA"). It is provided by Haptic Health, LLC, doing business as Haptic.

Medical information governed by HIPAA or the California Confidentiality of Medical Information Act, when held by a covered healthcare provider, pharmacy, or their business associates, is generally exempt from the CCPA and is protected under those laws instead. See our Health Information and HIPAA Notice.

Categories We Collect and Disclose

In the past 12 months we collected the following categories and disclosed them for business purposes to the recipients listed.

Identifiers

Examples: Name, email, phone number, postal address, account ID, IP address

Disclosed to: Clinical platform providers, healthcare providers, pharmacies and pharmacy networks, labs, payment processors, shipping carriers, hosting and technology service providers

Customer records (Cal. Civ. Code 1798.80)

Examples: Name, address, phone, date of birth, payment information

Disclosed to: Clinical platform providers, healthcare providers, pharmacies and pharmacy networks, payment processors, operational service providers

Commercial information

Examples: Products and plans selected, order and subscription history

Disclosed to: Payment processors, pharmacies and pharmacy networks, operational service providers

Internet and electronic network activity

Examples: Browser and device data, pages viewed, interactions, referring source, advertising identifiers, campaign attribution, conversion events

Disclosed to: Analytics providers, advertising platforms, marketing service providers, website hosting and technology service providers, including Google and Meta as applicable

Approximate geolocation

Examples: Location derived from IP address

Disclosed to: Analytics providers, advertising platforms, hosting providers

Health and medical information (sensitive personal information)

Examples: Questionnaire answers, health history, medications, prescriptions, lab information

Disclosed to: Healthcare providers, clinical platform providers, pharmacies and pharmacy networks, labs, payment processors where necessary, and operational service providers. Never advertising platforms or social networks.

Sources

Directly from you, from your device and browser, from clinical platform providers, pharmacies, and labs involved in your care, and from payment processors.

Purposes

The purposes described in our Privacy Policy: providing the Services, processing payments, fulfillment, service communications, security, legal compliance, analytics, and advertising measurement.

Sale and Sharing

Haptic does not sell personal information for money and does not sell or share health or medical information. Haptic does not knowingly sell or share personal information of consumers under 16. Our use of Google and Meta advertising technologies on the public website, which involves internet and electronic network activity, identifiers, and approximate geolocation, may be considered "sharing" for cross context behavioral advertising under the CCPA. You can opt out at any time through or by enabling a Global Privacy Control signal in your browser, which we honor.

Sensitive Personal Information

We use health information only to provide the Services you request and for other purposes permitted by the CCPA. We do not use or disclose sensitive personal information to infer characteristics about you or for advertising.

Retention

We keep each category for as long as needed for the purposes above and to meet legal record keeping requirements, as described in our Privacy Policy.

Your Rights

Right to know the categories and specific pieces of personal information we collected, the sources, purposes, and recipients.
Right to delete personal information, subject to legal exceptions.
Right to correct inaccurate personal information.
Right to opt out of the sale or sharing of personal information.
Right to limit the use of sensitive personal information.
Right not to be discriminated against for exercising these rights.

How to Submit a Request

Email support@haptichealth.com or call +1 (516) 928-7084. We will verify your identity by matching information you provide with information in our records, and may ask for additional details. An authorized agent may submit a request with written permission signed by you; we may still verify your identity directly. We respond within 45 days, and may extend once by 45 days with notice.

Requests about records held by a clinician, clinical platform provider, or pharmacy may need to be directed to that entity. We will help direct your request.

Shine the Light

Haptic does not disclose personal information to third parties for their own direct marketing purposes.

Contact

Haptic Health, LLC, doing business as Haptic
340 Third Street
Castle Rock, CO 80104
Email: support@haptichealth.com
Phone: +1 (516) 928-7084