Privacy Policy

This Privacy Policy explains how Haptic Health, LLC, doing business as Haptic ("Haptic," "we," "us," or "our") collects, uses, discloses, and protects personal information when you visit haptichealth.com, create an account, complete an intake, place an order, or otherwise interact with us (together, the "Services").

Haptic provides a consumer facing platform that facilitates access to telehealth services. Haptic is not a pharmacy, does not employ pharmacists, does not dispense medication, and does not diagnose or prescribe. Clinical services are provided by independent licensed healthcare professionals through Haptic's clinical platform partners. If a prescription is issued, it is fulfilled by Manifest Pharmacy as host pharmacy or by a participating pharmacy in its network, as applicable. Those clinicians, clinical platform providers, pharmacies, and laboratories may maintain their own HIPAA Notices of Privacy Practices. See our Health Information and HIPAA Notice for details.

Information We Collect

Account and contact data. Name, email address, phone number, date of birth, shipping and billing address, and account login details.

Intake related information. Answers to medical questionnaires, health history, measurements, medications, and other information you provide so a licensed clinician can evaluate you. This information is routed to the clinical care systems operated by our clinical platform partners.

Transaction data. Products and plans selected, order and subscription status, and payment details. Card numbers are handled by our payment processor; Haptic does not store full card numbers.

Communications. Messages you send to our support team, and your SMS and email preferences.

Website and device data. IP address, browser and device type, operating system, referring source, pages viewed, website interactions, approximate location derived from IP address, advertising identifiers, campaign attribution, and conversion events.

How We Use Information

• to provide the Services, including routing your intake to licensed clinicians and, if a prescription is issued, to the applicable pharmacy for fulfillment;
• to process payments, manage orders, and administer subscription terms;
• to send service communications about your account, orders, shipments, and care;
• to send marketing communications where permitted, which you can opt out of at any time;
• to measure and improve our website and advertising using analytics and advertising technologies described below;
• to protect the security and integrity of the Services and prevent fraud; and
• to comply with legal obligations and enforce our terms.

How We Disclose Information

We disclose personal information only as needed for the purposes above, to:

• licensed healthcare professionals and clinical platform providers who deliver clinical services;
• Manifest Pharmacy and participating pharmacies in its network, for prescription fulfillment;
• laboratories, when a program requires testing and you authorize it;
• payment processors, shipping carriers, hosting, customer support, and other service providers acting on our behalf;
• analytics and advertising providers, including Google and Meta, limited to website and device data as described below;
• authorities or other parties when required by law or to protect rights, safety, and property; and
• a successor in a merger, acquisition, or sale of assets, subject to this Policy.

Haptic does not sell protected health information (PHI).

Analytics, Cookies, and Advertising Technologies

Our public website uses cookies, pixels, tags, and similar technologies, loaded through Google Tag Manager. These may include:

• Google Analytics, to understand how visitors use our website;
• Google Ads conversion tracking and related Google tags, to measure the performance of our Google advertising;
• Meta Pixel and Meta advertising measurement, to measure the performance of our Meta (Facebook and Instagram) advertising; and
• Meta Conversions API, if and when implemented, to send the same limited conversion events from our servers.

These tools may collect website and device data such as IP address, browser and device data, referring source, pages viewed, website interactions, approximate location, advertising identifiers, campaign attribution, and conversion events. Conversion events use neutral names such as Lead, Started Checkout, or Completed Purchase and are not intended to include health conditions, treatments, or prescriptions. Google and Meta process this information under their own privacy policies.

You can control analytics and advertising technologies at any time through Privacy settings. We honor Global Privacy Control browser signals as an opt out of advertising technologies. You can also block cookies in your browser settings, though some features may not work.

Health Information and Advertising Technologies

Marketing telemetry is separate from clinical data. Haptic does not intend advertising or analytics tools to collect the contents of clinical intake forms, medical questionnaires, provider communications, diagnoses, prescription data, lab records, treatment information, or other PHI from clinical care systems. Questionnaire and other public funnel pages may use consent-governed analytics and advertising tags for page and funnel-step measurement. Haptic does not intentionally include questionnaire answers, medical responses, diagnoses, prescriptions, laboratory data, provider communications, or other clinical information in advertising or analytics event payloads. Protected clinical intake, order review, checkout, payment, and order confirmation surfaces are served without Google or Meta marketing tags. Third-party analytics providers may receive page-level technical information, such as the page URL, title, device information, and interaction data, according to the visitor's privacy choices and the provider configuration. Haptic does not sell PHI and does not disclose clinical information to Google, Meta, advertising networks, or social platforms for their independent advertising purposes. Haptic protects health information it receives according to applicable law and its contractual obligations.

Text Messages

If you opt in to text messages, we use your mobile number to send the messages you requested. Mobile information, SMS consent data, and text messaging originator opt in data are not shared with third parties or affiliates for their independent marketing or promotional purposes. See our SMS Terms and Conditions.

Your Choices

• Marketing email: use the unsubscribe link in any marketing email.
• Text messages: reply STOP to any message.
• Cookies and advertising: use Privacy settings or a Global Privacy Control signal.
• Access, correction, or deletion: email support@haptichealth.com. Requests about clinical records may need to go to the clinician, clinical platform provider, or pharmacy that maintains them.

Security

We use administrative, technical, and physical safeguards designed to protect personal information, including encryption in transit. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We keep personal information for as long as needed to provide the Services, maintain records required by law, resolve disputes, and enforce our agreements, and then delete or de-identify it. Clinicians, clinical platform providers, and pharmacies keep medical and pharmacy records according to their own legal retention obligations.

Third Party Links

The Services may link to websites we do not control, such as pharmacy or laboratory websites. Their privacy practices are governed by their own policies.

Minors

The Services are intended for adults 18 and older. We do not knowingly collect personal information from children under 18. If you believe a child has provided information to us, contact us and we will delete it.

California Residents

California residents have additional rights described in our California Privacy Notice.

Changes to This Policy

We may update this Policy. The effective date at the top shows when it was last revised. Material changes will be posted on this page.

Contact Us

Haptic Health, LLC, doing business as Haptic
340 Third Street
Castle Rock, CO 80104
Email: support@haptichealth.com
Phone: +1 (516) 928-7084

Related policies: Terms of Use, Health Information and HIPAA Notice, California Privacy Notice, SMS Terms and Conditions.